Order Details
Order By Phone at 1-626-428-4316 or
Order Online by clicking on desired item
We ship normally within 24 HOURS after receiving payment. Shipping
takes 5-10 business days though errors and delays do occur. Please do
not make arrangements with your contractor for installation until you
have received the product and verified quantity and color. The distributor
assumes no liability for contractor cost for errors or delays in product
delivery.
We highly recommend ordering a sample in advance of
purchases to avoid unnecessary returns.
Prices may change without notice.
Returns and Refunds
The option to return your merchandise if you are not satisfied is
available. Returns must be made within 15 days of receipt of material.
To qualify for a refund you must contact us at 1-626-428-4316 and
request an RMA number. For all returns there is a 35% restocking fee.
This charge is to cover the cost of shipping, repackaging and restocking
the merchandise. You are responsible for the shipping charges back to Sakura Glass and Ceramic on returned merchandise. Your refund is based on the
merchandise being returned in the original packaging and in good
condition. Absolute no refund if merchandise installed.
Please ensure that all returns are packaged properly to avoid damage. When you return merchandise damage in transit can occur if the tiles
are not packaged properly of if the cartons are damaged in transit.
If
the original carton is compromised from the initial transit,
repackaging is acceptable and recommended.
If tiles are damaged by the
shipper during the return transit, we will refund you, minus the amount
of damaged tiles. It is your responsibility to file claims against the
shipper for any tiles damaged during return and your claim may be
compromised if the shipper inspects the damage and determines the
product was not packaged properly.
There are no options for returns or refunds for installed products.
Please inspect your tiles upon arrival to verify that you have received
the correct product, quantity, color and that there is no damage. We
will be unable to process a claim for any damages if the damage is not
reported immediately.
Damaged Materials
Although we make every effort to avoid damage and provide premium
packaging, damage sometimes occurs. Any damage done in the original
transit is subject to the shipper’s claim procedures and is not the
distributor’s responsibility. Because we will be unable to process a
claim for any damages if the damage is not reported immediately, it is
critical that you open and inspect all material immediately. If damage
has occurred we will happily replace the damaged material. The shipper
may require an inspection of the damage so you will be required to hold
onto the broken tiles and original boxes for 5 business days.
Finish
Due to the characteristics of natural materials and your computer
screen, the product pictured may not be exactly as is seen on your
screen. The product photos and installations are chosen with the utmost
responsibility to correctly represent the product but are
representational only.
All products, whether stone, glass, metal or ceramic, are subject to
color variations. For natural stone and pebble mosaics, variations
should be expected as the product is a natural stone and the mosaics. Color lot and size variations should be
expected so we highly recommend verifying square footage and potential
overage to avoid mixing color lots. Variation within the same lots is
also to be expected.
As such, we recommend you and your installer open and
examine all boxes and each piece immediately upon receipt. Although
every effort is made to ensure the highest quality and continuity within
the product, there is no assumed or implied warranty from the
manufacturer or the distributor in regards to color, size or variation.
